Q&A:  A+ Customer Service at Carpet Outlet Plus


Home Magazine recently spoke with Carpet Outlet Plus to learn about their award winning service, and get tips on starting your flooring project.

What makes Carpet Outlet Plus different from other resources for flooring?

We are a locally-owned store that is run day-to-day by the owners, Mark and Jennifer. We feel that personal involvement is very important to the customer. Many purchases made today are from a national chain or big box store with little or no interaction between the consumer and the store. With local ownership that cares about the community, Carpet Outlet Plus strives for every transaction to be something we can be proud of. With over 60,000 sales and 12 Reader’s Poll Bakersfield’s Best Flooring Store awards, we want Bakersfield to know that we have been there for your family and friends. We have 22 years in the same location, and we’ll continue to be here for you in the future.

Does Carpet Outlet Plus do more than just Carpet?

That is what the Plus is for! Carpet Outlet Plus has more in-stock tile, hardwood, laminate, vinyl, and carpet than every big box and liquidator store in Bakersfield combined. We have over 40,000 square feet of space at our facility, and we stock over one million square feet of flooring. This makes finding that new wood-look tile or waterproof laminate easier than you might have thought. And, in-stock means ‘no waiting.’

How should the readers begin a flooring project?

The first thing we recommend is to come in the showroom to familiarize yourself with all the types of flooring that can be used in your home and which one will be right for you. We have every type of flooring installed on the floor so you can walk on your new floor before you buy it. With a large team of non-commission sales people, Carpet Outlet Plus has the resources and the knowledge to help guide you to the floor that will fit your lifestyle and your budget. New floor technology is coming out all the time, but a guy at who worked in the lumber department yesterday is not going to know what flooring is best for your home and your goals. Our expert sales staff will help you select your floor, provide you a sample, and then do an in-home estimate for free. Once this is done, we will guarantee the lowest price and install your beautiful new floors.

How do you compete with large chain stores as a local business?

Our inventory and personally-invested staff is the key. We buy all types of flooring in massive quantities, which allows our customers to pay the lowest possible price. Our sales staff also has experience finding the best way to make the project everything you dream while staying in budget. If you’re looking for a remnant for a small bedroom or doing hardwood throughout an entire home, we’re here to advise and help in any way possible. We have received letters letting us know that our staff was extremely helpful from start to finish. I believe our atmosphere for both sales people and customers makes the whole process less scary. If you are going to have someone in your home, you want to be able to call and talk to your salesperson if you have a question. You’ll talk with a person, not navigate a complicated menu, when you call the store. We can help you with what you need.

Do you have good installers?

We believe we have the best installers. We are not alone in thinking this. The last and most important part of the process is getting the floor you carefully selected and paid for installed just right. We count winning 12 Bakersfield’s Best awards in a row as proof of quality that includes knowledgeable installers. Carpet Outlet Plus makes it a priority to maintain the best group of installers in town. We know that you can do everything right, but if you get the installation wrong, it was all for  nothing.

What if your customer wants to install the floors themselves?

Our knowledgeable staff can assist you with getting the right material for your DIY project. And with our giant inventory, we can get you started on that home improvement project today. Most important, if you need more flooring material, you can just come and grab it. Or, if you purchase too much, you can bring it back for a refund. We will also assist with tips about install practices and coordinating adhesives and molding to perfectly complete your home project.

Mark Carroll, Owner  |  (661) 323-5251  |  www.CarpetOutletPlus.com